FAQ

Please use .wav .mp3 .m4a Please remember that the better quality your source material, the better quality your custom vinyl record will be. All records are cut at 45 RPM.

Yes. With our partner MixPixie we are licensed for 46 Million songs. Now you can simply upload songs from your hard drive and we’ll cut them directly to disc.  The artists and labels get paid their royalties through our partner MixPixie.

If there is anything that we cannot obtain the rights to we’ll let you know.

Finally, please don’t rip audio from YouTube. It usually sounds bad and we don’t like it. If that’s the only source of your audio, please grab as high a quality audio conversion as you possibly can and we’ll try our very best!

We apply signal processing to the audio to ensure the best quality playback. Audio should be mastered before uploading to the vinyl maker. If you are cutting copyright material this will have already been done so you don’t need to do anything

No.  Spotify is a streaming service and so we are unable to process the audio through our equipment.

1. First you’ll need some files.  The best are .wav or mp3.  If you don’t already own them then you’ll need to download them from the amazon digital download store.  Then head over to the shop page and choose custom vinyl record with art, or custom vinyl record – no art.

2. Next, choose the size of of your record.  Vinyl records have a physical time limit determined by their size.  We have a 12 min max per side on a  12, 7 mins per side on a 10 and 4 mins per side for a 7 inch vinyl record.

3. Now pick the colour of the vinyl you’d like to create – we offer black or clear.

4. Now, pick your artwork.  You can select form a list of pre-designed options where we’ll input your text or you can go completely custom and design your own using our vinyl record sleeve templates.  We email these after you check out but you can always get ahead of the game and start making your record sleeve

5. Nearly there.  Now input your titles (these are words that will appear on your vinyl’s sleeve and centre labels)

6.  Chose the songs you’d like to upload from your computer.

7. Click upload.

Of course! You should not experience any trouble ordering a custom vinyl so please let us know straight away if you do. We’ll happily help anyone that identifies a problem with the website and work with you to complete your oder if it’s technical issue at your end.

You can download the amazon’s digital downloads store or google play’s digital downloads store if you don’t already own them. Then upload them to us. Please be aware that streaming services are not the same as digital downloads. Services such as spotify and apple music do not have files that you can upload.

No.   we recommend ordering form a MAC or PC.

Once you’ve placed your order we’ll send you the templates for your sleeve and centre labels.  If you want you can also head over to the artwork page of the website to download the templates.  Then email them to us once you’ve edited everything by replying to the order confirmation email.

If you need help you can always get in touch via email as well at info@cutsy.co.uk

Sure. You can just send us all images, text and a description of the layout. Please be aware that we can’t create custom graphics for you or provide images for you. You must supply the images and you must have the rights to those images. All orders are limited to one image for the back and one image for the front and the same again for the centre labels. Please send the biggest images you have to ensure the best print quality. See below for guidelines on images sizes.

Update: Please note our current Christmas lead times located on the front page of our site.

All records a made in 10 working days and dispatched (not including the date of purchase). For the UK 90% of orders will arrive 1-2 days after they’ve been shipped.
For international the time is between 7-14 working days.

**Please note we have guaranteed the 10 working day dispatch date (not including date of purchase) but since postal services are delayed because of the pandemic we cannot guarantee the exact postal dates. Once we have sent it, it is in the hands of the Royal Mail. If your record has not arrived after 30 days it is then eligible for a refund but if it is late by less than 30 days we can’t offer a refund**

Asia Pacific: £13

USA and Canada: £11

Europe: £9

No.  At this stage we make vinyl records with a max of 12 mins per side of 24 mins total. 

You don’t need a paypal account to pay via paypal.  Simply click, “proceed to paypal” button a the bottom of the checkout and once you arrive at the paypal landing page just fill in your card details in the “Paypal Guest Checkout” section.  It’s just underneath the blue login button on the same page. As soon as you’ve paid we’ll starting making your vinyl.

Vinyl Records with artwork:
7 inch vinyl: £35
10 inch: £49.99
12 inch: 59.99

Vinyl Record without Artwork
7 inch: £19.99
10 inch £29.99
12 inch £49.99